New features in Panoply - Version 2.110

Survey for Service calls

Provision has been made for users to send out surveys to customers after service calls have been completed by Service engineer. 

To start with, customer contact information (email) has to be confirmed when a service call for the customer is logged. The contact information (email) will be picked/read from the customer's install-base (for the instrument for which a service call is being logged). 

Once service engineer marks the service call as 'Completed', system will prompt the user for sending a survey to the customer. 

Note that survey will be sent to the customer ONLY IF no survey has been sent to the customer in the last 90 days, else system will throw a message stating survey cannot be sent since the window for sending a survey is > 90 days

Supplier Master

New feature has been introduced to validate / reject any new supplier added to Supplier Master. 

Only those users having the privilege "prvSupplierAdd" can add new record(supplier) to the Supplier Master. Any new supplier added will go to the approver's queue for validation.

The newly added supplier will appear in the approver's queue under "Pending Validation" button

Note that only those users having privilege "prvSupplierEditValidate" can validate / reject the newly added suppliers. Clicking on "Yes" against Validated will add the supplier to the Supplier Master screen.